STANDARD RETURNS POLICY - AUSTRALIA (INTERNATIONAL IS BELOW)
Need to make a return? Customers in Australia, Please use our Returns Portal Here
Australia Returns
Submit your return via our Returns Portal within 14 days of dispatch.
Once approved, items must be shipped back within 3 business days. Returns sent outside this window may be cancelled.
Customers are responsible for their own return shipping to our HQ. You may use your own carrier (e.g. Australia Post) or purchase a prepaid return label through the returns portal.
Full-priced items may be returned for a refund, exchange or store credit.
Sale/Discounted items and orders that have used a discount code may be returned for store credit or exchange only. Store credit does not expire.
Once your return is scanned as delivered, allow 3-5 business days for processing (longer during sale periods).
Purchases made using store credit, or items from an order where you've already used store credit, are not eligible for further returns.
Return Conditions
Returns may be declined if items show any signs of wear or damage, including but not limited to stains, strong fragrances or odours, pet hair, fake tan, makeup, or oil marks.
Swimwear and bodysuits must only be tried on over undergarments and keep the hygiene liner intact. Returns will be rejected if the hygiene liner has been removed or tampered with.
We reserve the right to reject any return that isn't in its original condition.
If an item comes back worn, soiled, or damaged, we won't issue a refund or store credit, you'll be given the option to pay to have the item shipped back to you.
Bundles
Bundle pricing applies only when all items are bought together and can't be combined with other offers or codes.
Complimentary shipping is included with the original bundle purchase; however, customers are responsible for the cost of shipping their exchanged items back out to them. This fee is payable through our returns portal. Unfortunately, as a small business, we could not offer bundles at this price while also covering two lots of complimentary shipping.
Mystery Boxes
Afterpay & Klarna
Afterpay charges us a non-refundable 6% transaction fee on every order, even if it's returned. To keep offering Afterpay while keeping prices fair for everyone, approved returns on Afterpay orders are issued as store credit only (not a refund).
Afterpay instalments continue as scheduled until fully paid, even if a return is in progress.
If an Afterpay order is cancelled, a 6% fee applies to cover the non-refundable merchant fee.
Fees
Restocking fee: $5 per item, to cover packaging, warehouse labour, inventory admin, and site costs.
Items must be returned in their original bag with the barcode sticker attached. If not, an extra $2 per item applies.
Free shipping promotions: if a return causes your order to fall below the free-shipping threshold (or you return the whole order), your refund will have the original shipping cost deducted.
Order cancellations: cancelling before dispatch incurs a 5% fee to cover non-refundable payment processing and admin costs. Cancellations are not permitted during sale periods.
Pre-orders
Pre-orders cannot be cancelled once placed, as quantities are confirmed with our manufacturers at that point.
You have the right to return your preorders once they are delivered to you, in line with our wider returns policy.
Faulty/Incorrect Items
All orders are quality-checked before dispatch, therefore faulty and incorrect items are a rarity.
We take pride in the quality of our products and are committed to meeting our obligations under Australian Consumer Law.
If you believe you have received a faulty item, please contact our Customer Care team at sales@seacycleswim.com as soon as possible with the following:
Your order number
A description of the fault
Clear images/video of the item and fault
Please note the following:
Items damaged as a result of normal wear and tear, improper care, misuse, accidental damage, or failure to follow garment care instructions will not be considered faulty.
We reserve the right to request the item to be returned for inspection before a resolution is provided.
Where an item is confirmed to be faulty, we will offer an appropriate solution in accordance with Australian Consumer Law, which may include a repair, a replacement, store credit or a refund. The solution will be determined based on the nature of the fault and product availability.
Faulty item claims to be submitted within 3 days of receiving your order, or within 7 days of a fault becoming apparent where the issue was not immediately visible upon delivery. Claims submitted outside of this timeframe may not be accepted.
International Returns
Submit your return via our Returns Portal within 14 days of dispatch.
International returns are issued as store credit only. Store credit does not expire.
Customers are responsible for their own return shipping to our HQ.
We recommend using a tracked shipping method, as we're not responsible for parcels lost in transit.
USA orders: a 20% duties/tariffs charge is built into the order price. If you return a US order, 10% is deducted from your store credit (we don't deduct the whole amount we absorb some of this ourselves) as duties and tariffs paid to customs authorities and are non-refundable to us.
No international duties or taxes are refundable to us or to the customer, so please check our size guides carefully before purchasing, returns are costly for a small business like ours.
Return to Sender
Orders returned to us as unclaimed, refused, or uncollected are not eligible for a refund. We're happy to reship the order once it's back with us, but the customer covers the reshipping cost. This will be the actual to ship, not our standard shipping price as we do absorb a large portion of international shipping costs.
Tracking is provided on all orders, please monitor your shipment and let us know if you notice it heading back to sender so we can arrange reshipment promptly.
